Site Help and Accessibility
At Santander, we‘re committed to making sure everyone has access to our websites. We design them with these accessibility guidelines in mind:
- We make sure that navigation throughout the site works in a consistent way.
- We use a standard web font to make it easy for all to read. In most cases, the size of the font can be adjusted according to the users‘ needs, using standard browser and operating system options.
- All the images are given 'alt text' alternatives except those which are only decorative; the tags for these are left blank.
- We never use colour as the only way to convey information.
Santander has developed its own accessibility guidelines, which take into account standards and accessibility best practice from a number of sources.
This site is Santander‘s first step in making our websites accessible to all, and we intend to make further improvements later this year.
Adobe Acrobat is required to view and print PDF documents that appear on this website. To download this program for free, visit the Adobe website.To read PDF documents with a screen reader please link to the Access Adobe website which provides useful tools and resources.
If you have difficulty accessing the site or have any comments or feedback, please do not hesitate to get in touch. You can call us on 0845 600 4388 which is open from 7am to 11pm Monday to Saturday, and 9am to 9pm on Sunday.
Help with changing your settings
Your browser already includes a number of ways to change the way our web pages are displayed. Here‘s how to change settings using Internet Explorer:
Internet Explorer (IE7)
Internet Explorer instructions
To permanently apply font and colour changes
- On the browser Tools menu select 'Internet Options'
- On the General tab, select 'Accessibility'
- Click on the three boxes to show ticks
- Click on 'OK'
To enlarge text
- On the browser Tools menu select 'Internet Options'
- On the General tab, select 'Accessibility'
- Tick the 'Ignore font sizes specified on web pages' check box
- Click on 'OK'
- On the browser menu select 'view'
- Click 'text size'
- Choose the size of text
To change text and background colour
- On the browser Tools menu select 'Internet Options'
- On the General tab, select 'Colours'
- Deselect the 'Use Windows Colours' tick box
- Select the box next to 'Text' and choose a colour
- Click on 'OK'
- Select the box next to 'Background' and choose a colour
- Click on 'OK'
To prevent graphics and images appearing
- On the browser Tools menu select 'Internet Options'
- On the Advanced tab, scroll down to the 'Multimedia' heading
- Deselect the graphics options 'animations', 'videos', 'pictures' and 'images' by clicking on the boxes to remove the ticks
- Click on 'Apply' then 'OK'
To change the size of the window
- On the browser View menu select 'Full screen'
To change the colour of links displayed on a screen
- On the browser Tools menu select 'Internet Options'
- On the General tab, select 'Accessibility'
- Click on 'Select ignore colours specified on Web pages' (should contain a tick)
- Click 'OK'
- Select 'General' tab and click on 'Colours'
- Turn off the 'Use hover colours' tick box (should not contain a tick)
- Select 'Visited' and choose your preferred colour, Click OK
- Select 'Unvisited' and choose your preferred colour, Click OK
- Select 'OK' for 'Colours'
- Select 'OK' for 'Internet Options'
Other options
- Other options such as removing animation are available:
- On the browser Tools menu select 'Internet Options'
- On the Advanced tab choose any of the options available to improve the visibility of the web pages.
Other Browsers
- There are options to change the way pages are displayed on other browsers e.g. for Firefox most of the options similar to IE7 described above, are in the browser Tools menu, select "Options" and there is a section on "fonts and colours".
- Please refer to your browser‘s help or information section for further details. If in doubt please contact us for help.