To amend a payee you can alter the payee name, account details (sort code and account number) and the 'Their reference' fields described below:
Payee name: You can give the payment a name so that you can easily recognize the payment in case you want to pay this recipient again or make amendments. This should be a name that will help you remember the payment, such as 'phone bill' or 'mum‘s account'. This will be displayed in your list of payments.
Their Sort Code: If you are paying a bill, enter the Sort Code supplied by the company you are paying. This will be six digits and can normally be found on the back of your bill. If you like, you can use the 'look up the organisation‘s account details here' link, and search for account details of common UK utility companies (e.g. British Telecom, British Gas).
Their Account Number: If you are paying a bill, enter the account number supplied by the company you are paying. This is will be eight digits and can normally be found on the back of your bill, and may differ from your customer account number.
Their Reference: If you are paying a bill, enter the reference supplied by the company you are paying. This can normally be found on the back of your bill, and will normally be your account number with the company you are paying. If you are paying to a personal account, whatever you enter for the reference will appear on the receiver‘s Statement. If you are making a payment into a savings account at a building society or former building society, the reference number will usually be the roll number (account number on the savings book). Please check the details of the account number and sort code directly with the person you are paying.
IMPORTANT: If you amend a payee, and you have pending payment(s) to that payee, then the pending payment will NOT be made. After you have amended the payee, and if you still wish to make a payment to the payee, you will need to set up a new payment. To check if you have a pending payment to the payee you wish to amend, click View pending payments & transfers from the left hand menu.
Please note if you have set up regular fixed payments (i.e. a standing order), these will not be changed. To view and manage these details, select the Standing Orders or Direct Debits tab from the menu running across the top of the page.