Important message from the National Crime Agency
The NCA have issued an alert in relation to a mass email spamming event. The emails are delivered with an attachment that contains ransomware; this infects your PC and encrypts your personal files. A time sensitive ransom is requested by the criminals in order to obtain the decryption code.
Advice to customers
All official emails sent by Santander will be personally addressed to you. If you receive a Santander branded email that does not contain your name, do not open the attachment, and send it to
Other suspicious emails should be deleted
Trusteer Rapport is designed to target banking malware, it is not effective against ransomware.
Click on the link below to see advice from the National Crime Agency.
Advice from the NCA